Support

KISTERS strives to maintain the highest levels of customer service and support for our entire line of products.  This section aims to provide resources for users who are looking for some additional information, or points of contact for their product(s).

Downloads · Support · Training · Newsletters · User Groups · Web Services · Web Publishing · Bugzilla

Software Downloads

You may request an updated Hydstra licence file here

You may download the latest release for Hydstra software here

You may download the latest release for WISKI software here

You may download the latest release for additional KISTERS software here

To access the download ZIP files you must provide the username and password supplied by KISTERS support.

Please request the username/password by writing to hydstra.support@kisters.com.au providing a copy of your current HYACCESS.INI licence file.

Phone & Email Support

KISTERS clients enjoy the highest level of telephone support in the industry.  Our clients are able to talk directly to knowledgeable project managers and engineers to help solve their most difficult questions.  Premium 24/7 support access agreements are also available!  Contact us directly for more details at +61 2 6154 5200

For Hydstra support via email: hydstra.support@kisters.com.au

For WISKI support via email: wiski-support@kisters.com.au

Training

KISTERS offer training courses covering all aspects of our software.

Click here to see videos of some of our courses.

Hydstra Web Services

Please visit this page for documentation about Hydstra web services.

Web publishing

Please visit this page for some examples of web portals using Hydstra/WEB, WiskiWeb or custom solutions publishing data from Hydstra or Wiski.

Newsletter

The best way to keep informed of what's happening at KISTERS is through the KISTERS Australia Newsletter, which is distributed by email every quarter. To receive the KISTERS Australia Newsletter contact hydstra.support@kisters.com.au.

Click here for the latest newsletter

Click here for previous newsletters

Hydstra & WISKI User Groups

The Hydstra & WISKI User Group meeting is held every year in Australia and the USA. It is an opportunity for KISTERS software users to see the latest KISTERS software developments, learn about where our products are heading and provide an opportunity for KISTERS users to talk together about their experiences.

Click here to see previous Australian User Group presentations

Click here to see previous USA User Group presentations

2021 Australian User Group Meeting information

Bugzilla Client Support Portal [WISKI Clients]

KISTERS utlilizes Bugzilla, a leading support and bug tracking system, for managing all of our clients' questions and concerns regarding our software.  Please click on the icon, or HERE to access your Bugzilla account.

Don't have a Bugzilla account yet?  Please use our Contact Form to request a new account login and password.

Bugzilla Case Tracking Access.